Experience Required

- Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
- 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
- Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
- Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
- Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
- Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events

Primary Responsibilites

Monday to Friday, 8:30 am to 4:30 pm

- Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
- Discuss communicative strategies with customers
- Communicate with customers via telephone for appointment follow-ups, or reschedules
- Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health
- Identify and participate in community events and organizations to promote HearCANADA
- Act as a liaison with physicians’ offices and other referral sources to maximize opportunities

Additional Requirements

What we offer you:
- Competitive compensation package with profit-sharing programs
- Employer-funded benefits (starting on day one) with additional healthcare spending account - RRSP program + employer matching
- Paid vacation and personal days - Education Assistance and Health & Wellness programs - Mentorship and development opportunities

Job postings are provided by external organizations and may be modified or removed without notice. Lambton College Community Employment Services is not responsible for the authenticity or reliability of the content. Information collected through the job posting application process will be stored at Lambton College Employment Services and shared with the employer. This information may be used to assess eligibility for programs and services, including but not limited to, Employment Ontario Employment Service programs. A Lambton College Employment Services representative may contact you. As an Employment Ontario Employment Service agency, this information may be disclosed to the Ministry of Labour, Immigration, Training and Skills Development.